Will cancelling a confirmed job affect my community rating?

Klaus from Outside

Last Update 6 months ago

Cancellations consist of various severities that will affect your behavioural score and/or job completion rate. These are parts of your community rating.

Cancel with valid reason.No reduction of any score.
Cancel more than 24 hours before the shift starts.There will be 3 chances for Agents to cancel more than 24 hours before the shift starts each month. Any subsequent cases of such cancellations will result in a reduction of the behavioural score.
Cancel within 24 hours before the shift starts.Such cancellations will lead to a reduction of your behavioural score. After the 3rd time, the reduction will be much more severe. Do note that there is no way of resetting this.

Refer here to view the cancellation policy with valid reason. 

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