What should I do if I have a valid reason for cancelling a shift or being absent? How do I submit my medical certificate?
Klaus from Outside
Last Update a year ago
Cancellations or being absent for a shift may negatively affect your community rating, which could lead to an account ban or suspension.
However, you can submit a penalty waiver and attach any supporting documents in order to prevent this. To do so:
1. Select the “Profile” tab from the bottom tray of icons.
2. Select “Penalty Waiver”, then “Submit new application” at the bottom of the page.
3. In the submission page you can then upload any supporting documents (such as medical certificates), the duration of your valid reason, and any other details that would would like your hirer to know.
4. Select “Submit” and then “Continue” after confirming your details. Submitting your reason will create a new entry in your Penalty Waiver page.
Hirers will then be able to view your submitted details on any cancelled shifts that fall within the date range you have selected, and choose whether to accept your reasoning. Accepting will prevent deductions to your community rating.
Outside recommends that you submit your reason as soon as possible in order to prevent leaving a bad impression on your hirers.